Ocoee FL Mattress Store

What more could a customer ask? From the moment I walked into your store and met your manager there, John Huggins, I suspected I was in for an outstanding shopping experience. From that first impression through the delivery of my mattress earlier today, I was never disappointed. John, through his patience, calm manner, excellent listening skills and outstanding product knowledge quickly understood all aspects of my needs. He directed me to a series of mattresses which he felt matched those needs. Never once did he try to push me to something I didn't need and wouldn't be able to afford. He explained the differences between possible choices and the pros and cons of each. 

He offered me all the sales and discounts to which I was entitled and prepared a price comparison sheet for me so that I could go home and consider my options. He did all of this without assurance that his contact was going to end in a sale.  I called him a dew days later for some additional information which he quickly provided. His kindness, sense of humor and obvious desire to please were again apparent when I came to purchase the unit on which I had decided. He made it eminently clear how much he appreciated my business.

Earlier today, the bed was delivered by 2 gentleman who could not have been more pleasant, helpful and respectful of my property.  They even removed some pictures hanging on the walls of my stairway so as to avoid any chance of damaging them.  They allowed me time to vacuum after removing the old bed & even moved a heavy piece of furniture from the area at the head of the bed which I will need to have made shorter as I changed from a king to a queen.  You must really do something right when you select and train your employees.

And then, the icing on the cake!  John called a short time ago to see how the move had gone.  What more could a customer (or for that matter, just any ole person) ask?

I have already told several people about this experience and am sure I will be telling more.  Having done a stint in retail I have very strong feelings about appropriate customer service.  I will not list them here but let me be clear - my experience with Mattress Barn exceeded them all.

Thank you for this opportunity to share my thoughts with you.