St Cloud FL Mattress Store

Jack was Very Helpful and We Left Pleased

We purchased a mattress from Jack at this location. He was very helpful and we left pleased with a delivery date. Our mattress arrived as promised, but we realized it was not the right one, way too soft. Trying to be sure we were not the ones making an error, my husband went back to the store to retest the mattress we ordered. Jack was pleasant, concerned, and immediately ordered a replacement. He followed up regarding the delivery date calling us to be sure. While we had to wait over a week (California King is a special order), again it arrived as promised. Another woman from the store called us the night before. The delivery guys waited while we tested the new mattress. The woman from the store (so sorry I do not remember her name) called afterward to be sure our delivery and replacement mattress were satisfactory.

Mistakes happen, but it makes all the difference how they are handled. Never once did they make us feel defensive or badly about reporting a problem. They were eager to make it right.

We would shop there again in a heartbeat. If the silly commercials bug you, know that they are very serious about making a customer happy.

We love our mattress and we felt like a valued customer throughout. Can't beat that.