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FAQ's

After assessing your mattress and sleep needs the next step is arming yourself with knowledge.

If you have any specific questions that are not here please feel free to contact us by phone or by clicking on one of the links below to submit a new FAQ.  We will promptly respond via email and may also add the new question to our existing FAQs.    

At The Mattress Barn we try to make shopping for a mattress less confusing by listening to our customer's needs and providing high quality mattresses for competitive prices. 

Thank you for considering us! 

  

General

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Delivery Questions

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Mattress Questions

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Store Questions

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General

Q: Where are Mattress Barn stores located?
A:

We currently have 25 stores in Central Florida, the Space Coast and the Treasure Coast.

You can find our closest mattress store via our Store Locator.

Q: What are the payment options Mattress Barn offers?
A:

Mattress Barn accepts major credit cards, cash, checks, certified checks, and also can provide financing.

Accepted credit cards are: Visa, Mastercard, American Express, and Discover.

Financing options include a zero interest financing option for qualified financees up to 48 months.

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Delivery Questions

Q: Do you take back old mattresses?
A:

The majority of our customers have us take the old mattresses away. The removal is Free.
We hate to see mattresses on the curb to be sent to a landfill when they can be recycled. Please let us take care of the removal of your old bedding.

Q: What does delivery include?
A:

Delivery includes delivery, setup and removal of the old bedding. We will call before and after delivery to make sure everything is ready for us to arrive and make sure everything has arrived to your satisfaction. Thank you for considering Mattress Barn!

Q: How do you deliver mattresses across the United States?
A:

For deliveries outside of Florida we use a delivery service to bring the mattress into your home and set it up.

When an option, we will deliver products using a carrier service like UPS or FedEx for smaller items. For more details please contact our customer service at 888-947-2276.

Q: I need to change my delivery date if possible. Who do I contact?
A:

You can contact our customer service department at 888-947-2276 to reschedule any orders.

If you purchased from a store location, please contact the store you purchased from directly.

Click for store locator

Q: I have a delivery scheduled, but my building is asking for a certificate of insurance from the delivery company. Can you help me with this?
A:

It is normal for a condo to request that our delivery personnel provide proof of liability insurance. All of our delivery personnel understand this and have the required certifications.

Rarely a condo building will want to have an official copy of the liability insurance document kept on file for their records. Our customer service department can assist you with this. Please call 866-395-5511 with the fax number for your condo office or their phone number for us to contact them directly.

Thank you!

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Mattress Questions

Q: What size mattresses do you carry?
A:

We carry any mattress size you need.  Many of our brands can be specially ordered to a custom size if needed.  Semi (truck) beds, Twin XL XL, and antique bed sizes are some requests we have helped people with in the recent past.    

That being said we stock twin size, full size, queen size, king size, and california king size.

For more information please see our mattress sizes page:
Mattress Sizes Guide



Q: Do I use a box spring with a Tempurpedic mattress? If so, is one provided, or can I use another one. Similarly, can I use my current headboard, footboard and frame?
A:

TempurPedic mattress sets come with a highly durable foundation. There are no metal spring in the foundation. It is a flat, strong, unyielding surface making sure that you get the most out of the TempurPedic mattress.

We do not recommend using an old box spring with a TempurPedic mattress. TempurPedic mattresses are made to be used with a flat, solid, unyielding surface. A traditional box spring is springy and does not provide the type of support required by TempurPedic for their warranty.

Headboard and Footboards can definitely be used with a TempurPedic. Platform beds can also be used.

We encourage our clients to purchase a new bed frame. Mattresses have become much heavier over the last 10 years and an old frame many times does not have the level of support needed for these heavier mattresses.

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Store Questions

Q: What are your store hours?
A:

Store Hours:

  • Mon - Fri - 10AM to 8PM (Orlando 10AM-9PM)
  • Saturday - 10AM to 6PM
  • Sunday - 12AM to 6PM

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