l purchased a Sealy Mattress from the Clermont Store in Clermont, Florida.
The salesman Frank Castronovo was very understanding, patient and helpful. l gave him an excellent credit for his ability and his tenacity.
But there was one disappointment which l had with Mattress Barn and that is the idea the Mr. Castronovo wasn't credit for his good job. He did a wonderful job and ought to be recognized.
Jack was Very Helpful and We Left Pleased
We purchased a mattress from Jack at this location. He was very helpful and we left pleased with a delivery date. Our mattress arrived as promised, but we realized it was not the right one, way too soft. Trying to be sure we were not the ones making an error, my husband went back to the store to retest the mattress we ordered. Jack was pleasant, concerned, and immediately ordered a replacement. He followed up regarding the delivery date calling us to be sure. While we had to wait over a week (California King is a special order), again it arrived as promised. Another woman from the store called us the night before. The delivery guys waited while we tested the new mattress. The woman from the store (so sorry I do not remember her name) called afterward to be sure our delivery and replacement mattress were satisfactory.
Mistakes happen, but it makes all the difference how they are handled. Never once did they make us feel defensive or badly about reporting a problem. They were eager to make it right.
We would shop there again in a heartbeat. If the silly commercials bug you, know that they are very serious about making a customer happy.
We love our mattress and we felt like a valued customer throughout. Can't beat that.
Steve was an awesome person
Not only did we purchase a new king size mattress set but also a frame and head & foot board too! Steve was an awesome person/salesman that took care of our every need! if you want a good night's sleep and "customer service with a smile", go to Mattress Barn on East Colonial Drive and ask for Steve!
Stewar & Pamela B.
John Huggins was extremely knowledgable
Love my bed and pillows.
John Huggins was extremely knowledgable. He answered every question professionally and with a good personal interaction between me and my daughter.
He made the process very pleasant.
I Am So Glad I Ran Into The Store On Merritt Island
I am one of these guys that does not believe in purchasing a new bed when the one is only 12 years old!
Well, I was completely wrong and I am so glad I ran into the store on Merritt Island. I no longer have a bad back when I wake up, my knees don't hurt first thing i the morning. Absolutely the best purchase I have made on anything in a long time. The salespeoiple were great: very knowledgeable with no pressure.
I have recommended Mattress Barn to others and will definitely be back in the future!
Maria Was Professional And Very Nice
Just wanted to let you know that the sales associate that I dealt with in my purchase was outstanding. Her name is Maria Cruz. The store is located in Orlando on East Colonial Drive. Maria was professional and very nice. She is also an honest person, which one relies on when spending so much money. Thank you Mattress Barn and especially Maria!
I am writing to let you know about the great experience I had with Jason Russell of your Rockledge location.
I went in yesterday to begin my search for a new bed and was greeted by Jason who came right over to help. Not only did I find himextremely knowledgeable, but he also listened to what I felt was important in purchasing a new bed. Jason gave me a complete breakdown of the different styles and technologies and really helped me choose a model that best fit my needs.
As Mattress Barn was my first stop, I left to do my due diligence at other local retailers. As it turns out, Jason set the bar so high that I found myself back in front of him only a few hours later. Just wanted to pass this along as he deserves kudos for a job well done.
Very Easy to Work With
Just made a purchase of mattress and box spring. Worked with Maria Cruz. She was very knowledgeable and very easy to work with. I appreciate all of her assistance and time. This was my second purchase with Mattress Barn. I will surely come back and tell others about my great experience.
Thank you Martia!!
thank you John great experience
Just a note to say "Thank You John", what a great experience Me and my two kids had last week purchasing a mattress in the Viera store. My salesman was John Kusznir, who went above and beyond to make sure we were happy with our mattress purchase (We came back numerous times, just to make sure what we wanted). John didn't hesitate in the least to make sure we were satisfied. l will definitely recommend this store to anyone we know who is looking for a new mattress, and make sure you ask for John. Thanks again "Keep up Doing Outstanding Service - KUDOS"
Jack was Very Helpful, Patient, and Courtious.
I recently purchased a queen mattress set from Mattress Barn. I must say I was very impressed with the selection and prices. The salesman, Jack, was very helpful, patient, and courtious while I tested out all of the beds to find the right one. I would definitely recommend purchasing your next bed here.
Heath was the most helpful sales person
l just bought a bed for my son and the store manager, Heath, was the most helpful sales person l have ever met. Heath took the time with my son to find a mattress he loved at a price l could afford. l will tell all my friends to see him when they need there next bed.
thank you heath.
This recommendation is for the great service and friendly attitude Mitchell Hostein gave us while we were selecting our mattress. He gave us his undivided attention, and was knowledgeable about the mattresses. We were very unsure of which mattress was the best one to suit our needs and Mitchell showed us several and ultimately the one we purchased.
Walter and Yvonne Bargamin
2451 Carriage Hill Way
The Villages, FL 32162
good customer service
I would just like to say that Frank Castronovo out of your Orlando Colonial store is a definite asset to your company. He provided customer service above and beyond what anyone would ever and could ever and expect. He was knowledgable, helpful, pleasant and just impressive to work with. l will definitely call him if we have any other mattress needs for our company. Thank you. Mckibbon Hotel Group, lnc.
Now That Is Customer Service
Mitchell was my associate last night at Mattress Barn at Summerfield, Fl . I just moved to the Villages and needed a new bed frame. He hooked me up and asked me if I had someone to put it together and I said "no". He came over after a long day's work and had my bed frame together in 15 minutes. Now that is customer service. I will be back to get my temper pedic bed soon!
John was very helpful
John Kusznir was our salesperson today. He was very helpful and never pushy. He asked us questions about what we were looking for and recommended several mattresses. We tried out 3 and bought the one he recommended because it fit our needs. He said he owned the same mattress and is pleased with its quality. He was very friendly and pleasant. Give the man a bonus! Jan. 26 2013
My wife and l were very pleased with the assistance that Mitchell gave us in purchasing our new mattress We will recommend him to anyone who is looking to purchase a new mattress.
His Suggestions Were on the Money
Mr. Robert Marrero was my salesman at the Mattress Barn located in Winter Springs 32708. It started by driving by the guy with the sign on the corner of Fodd and Red Bug Lake Road. I did not get his name, but you guys should offer him a job. He was upbeat, kind and helped direct us to the store. We noticed him because he was talking to everyone he saw!
When we arrived at the store, we were met by Mr. Marrero who asked the right questions and guided us to the exact product we were looking for. We tried a few others for comparison, but found his suggestions on the money. I will make sure Mr. Marrero remains our mattress supplier as long as he chooses to provide comfort solutions to our area. Nice job Mattress Barn hiring this guy!
It's So Nice To Support A Local Business
Just bought a new house. Yay! With three bedrooms to fill, we expected to get raked over the coals. We were looking for value. John Huggins explained all the options, from the store brand up to the top of the line with no pressure to purchase more than we needed. We chose an option that maximized value over price and walked away feeling that we got a great deal. It's so nice to support a local business.
Very Pleased With The Courtesy And Assistance
We were very pleased with the courtesy and assistance provided by Mitchell in our selction of the mattress we purchased. He was very knowledgable about the products sold at Mattress Barn. The men who delivered our mattress were also very gracious in the removed of our old king size bed and in the intallation of a new queen size bed. Overall we would give thedm a "thumbs up."
Bill & Polly
Outstanding Shopping Experience
What more could a customer ask? From the moment I walked into your store and met your manager there, John Huggins, I suspected I was in for an outstanding shopping experience. From that first impression through the delivery of my mattress earlier today, I was never disappointed. John, through his patience, calm manner, excellent listening skills and outstanding product knowledge quickly understood all aspects of my needs. He directed me to a series of mattresses which he felt matched those needs. Never once did he try to push me to something I didn't need and wouldn't be able to afford. He explained the differences between possible choices and the pros and cons of each.
He offered me all the sales and discounts to which I was entitled and prepared a price comparison sheet for me so that I could go home and consider my options. He did all of this without assurance that his contact was going to end in a sale. I called him a dew days later for some additional information which he quickly provided. His kindness, sense of humor and obvious desire to please were again apparent when I came to purchase the unit on which I had decided. He made it eminently clear how much he appreciated my business.
Earlier today, the bed was delivered by 2 gentleman who could not have been more pleasant, helpful and respectful of my property. They even removed some pictures hanging on the walls of my stairway so as to avoid any chance of damaging them. They allowed me time to vacuum after removing the old bed & even moved a heavy piece of furniture from the area at the head of the bed which I will need to have made shorter as I changed from a king to a queen. You must really do something right when you select and train your employees.
And then, the icing on the cake! John called a short time ago to see how the move had gone. What more could a customer (or for that matter, just any ole person) ask?
I have already told several people about this experience and am sure I will be telling more. Having done a stint in retail I have very strong feelings about appropriate customer service. I will not list them here but let me be clear - my experience with Mattress Barn exceeded them all.
Thank you for this opportunity to share my thoughts with you.
Scott was very knowledgeable, kind, patient and NEVER pushy
I want to thank Mattress Barn for having people like Scott Rhom. I had to retire as a firefighter due to a 4 story fall that ruined my spine, and was looking for a bed to help me with my chronic pain. Scott was very knowledgeable, kind, patient and NEVER pushy like other experiences I have had in other stores in Sanford, FL. My wife and I were very impressed with him as he explained to us all the details of the multiple mattresses we asked about.
We finally decided on a Tempur-Pedic and could not be happier. It has changed my life! I can finally get consecutive hours of sleep with nearly no pain. It's the best investment I have made since my injury. Thank you again Mattress Barn, for excellent managers like Scott and for carrying top-of-the-line mattresses!
John Huggins was Polite, Patient, and Very Knowledgeable
Just wanted to say that we appreciated the outstanding service provided to us by John Huggins in the Gurnee store a couple months back. He was polite, patient, and very knowledgeable. We bought a new king bed and are very happy with it. The delivery people were also outstanding, polite and very efficient. We also love the free sheets. When I buy more I will look for the exact same ones. Only "complaint" if you could call it that is the decor at the Gurnee store -- could really use some color & personality! Thanks again to John for a great shopping experience.
The Kicks Family
Best Customer Service
My name is Elizabeth, and I recently purchased a tempur pedic. I wanted to let you know that John Huggins gave us the best customer service I have ever recieved from anyone. It was fantastic and we will definitely recommend the store again!
the two best nights sleep we can remember
My wife and l went to our local Mattress Barn store here, in Saint Cloud, Florida simply to look at what the store was selling. *We did look online at other stores as well and we were treaded with respect and not at all ever pressured to purchase anything! While looking we were able to speak with Mr. Jack Kaplan, the manager, who took his time expalining various beds and mattress and he came accross as so knowledgeable and also so kind to us. We did make a purchase, one which was much more than we ever had anticipated, but also one that, after having the bed a couple days, seems to have been the best bed purchase we've ever made! With the warrantys and coverage of our bed, coupled with Mr. Kapplan's knowlegee and assurances, we'e happy, and wanted to pass on our experience with Mr.Kaplan and Saint Cloud store. Two nights experience with the prodict and so far, it has been the two best nights sleep we can remember!
Mark & Mary Ann Rosenbauer, St, Cloud, Florida!
Very Pleased With My Purchase
I was very pleased with my purchase. My saleperson, John Huggins, was very helpful in making my decision. The delivery guys were very good.
Thanks Mattress Barn & John!
Truly An Asset To Your Company
We purchased a new Simmons mattress a couple weeks ago. The store manager is John C. Huggins. We found him to be outgoing, knowledgeable, and professional. He is truly an asset to your company. We enjoy our mattress very much and won't hesitate to recommend it to our family and friends.
Shahida She was very helpful and courteous
I want to thank Shahida Nasir at the Winter Springs Mattress Barn store. She was very helpful and courteous, asking exactly the right questions to find the mattress set we were looking for. Our first nigth on our new memory foam mattress was wonderfully comfortable! With great product, prices and employees like Shahida, I will certainly be back and recommend this store to my friends.
Thanks, Dave & Veronica
excellent customer service
We bought a gel and foam Sealy posturepedic mattress from Mitchell at your Villages store and it was a very pleasant experience. He was very helpful, letting us try out the mattresses we wanted to without feeling pressured to make a purchase. He answered all our questions and scheduled a nex day delivery of our mattress. We love our new mattress and we thank Mitchell for his excellent customer service.
Mark the manager was very helpful
Mark Nowlan the manager was very helpful in finding us the best matrres for the pric. the store is 2575 highway 50. the delivery was on time and done quickly.
A Pleasure To Work With!
I just wanted to comment on what a great experience my mother had with the selection and delivery of the mattress set I recently purchased for her.
Fred in Altamonte Springs store is always a pleasure to work with and the delivery people were friendly, courteous and accommodating!
The Whole Process Went Great!
I just wanted to let you know that the experience I had at your Ocoee store with John Huggins was great. He was very patient, informative, and helpful. Other places I had gone to look at Tempur beds, I felt like I was talking to a "used car salesman". The whole process went great, from the moment I walked in, to delivery. Thanks for everything and I would definitely recommend your store to anyone looking for a bed.
Hi! l just wanted to take a minute to let you know what a pleasant experience we has this last week purchasing a mattress and pillows from your Viera, Fl store. our salesman was John Kusznir, and he went above and beyond to make sure we were going to be happy witth our purchase. We will definitely recommend him to anyone we know who is looking for great custumer service!
Pleasurable shopping experience
I had a great experience shopping for, and buying, my new mattress thanks to John Huggins and his staff. All were very personable, knowledgeable, professional, and made shopping there a pleasurable experience.
Kudos to John and his staff!
very positive experience
We recently bought a new mattress and box in your Cocoa store. We had troubles with the box and had to have some help. l cannot tell you enough about how Todd helped us. He is one of the best salespeople l have ever dealt with. He turned what could have been a sour frustratig experience into a very positive experience with your store and your service. l would highly recommend him to others if the opportunity arises. You are lucky to have him as a representative of your products.....knowledgeable, helpful, honest and a real asset to your organization. Thanks. Phil Morgan
Really Went Out Of His Way To Please Us
Just wanted to complement your salesmen John Huggins who really went out of his way to please us. He is very knowledgeable about all your products, and got us just the right bed for us. Had visited a few other places,none compared to your salesman John Huggins. I will be delighted to tell anyone looking for a bed to go to your Gurnee location, and to talk to John Huggins. Thanks again.
Very Professional and Courteous
We bought a mattress set at the Sanford store on Rinehart from Scott Rhom. He was very professional and courteous. He did not pressure us into a sale, but pointed out the advantages of Mattress Barn. His knowledge and salesmanship is why we bought at Mattress Barn.
Dealing with Linda was like a breath of fresh air after the salesmen we had dealt with at another store. Mattress Barn was the second place we had visited that day and difference was like nigth and day. l am SO glad we did not purchase anywhere else. Linda got me a better mattress than l could've hoped for with my budget. She treated us with respect and we really appreciate her kindness!
One of the Best Retail Experiences!
Just wanted to let you know about my experience at your "Mattress Barn" store in Ocala Florida. Tom was a pleasant suprise as a mattress salesperson. He was very helpful, honest and made our purchase one of the best retail experiences we've ever had! He and the warehouse manager (who he contacted on Sunday) went out of their way to deliver our bedding in a timely and predictable manner. Tom and the warehouse manager are definitely assets to your organization!
David and Paula Smith
Our Thanks To A First Class Operatio
We purchased a new California King Tempurpedic mattress and foundation last week. I would like to compliment the manager of your store.
Even though we have had a Tempurpedic for many years, we thought it was time for a replacement. John Huggins pointed out the differences in the new models and pointed us in the right direction to make our choice. I would also like to let you know my appreciation for the professional delivery. The two young men were most impressive and polite. They used shoe coverings without being asked. Our thanks to a first class operation!
Brian he is patien, polite, kind
l wanted to take a moment and commend Brian at the Alamonte Springs, FL store. He is patient, polite, kind, and knowledgeable. My wife and l were recently bed shopping, and he made the decision very easy. We went to other stores to compare, and while they had similar products, they didn't have Brian. Brian ROCKS!
Good ob Mitchell!
We purchase a mattress at the Mattress Barn in The Villages Summerfield, 34491 from Mitchell. We had a problem with the mattress we purchased, but Sales Associate Mitchell was a great help in getting the issue resolved. He proved to be very knowledgeable, was sympathetic to our need, and we very much appreciated his working with us. Good job Mitchell!
We are Very Happy with our Mattress.
Robert M. was very helpful in guiding us to our best choice. We are very happy with our mattress.
Robert & Nancy B.
Mitchell provide good service and answered all our questions. Purchased a Sealy with no problem & no pushy sales pitch. Good salesperson
excellent customer service
Mattress shopping is like buying a car - a painful experience. However when we walked into Mattress Barn, Winter Springs Maria Cruz was friendly, knowledgeable and very patient and helpful. She answered our numerous questions, left us alone to try mattresses and made this shopping experience one of the best ever. We brought a mattress from her after our 3rd visit in trying to make a decision and would recommend her to anyone shopping for a mattress. Thanks Maria for becoming a friend and providing excellent customer service
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